Can I amend or cancel an order after it has been placed?

Yes, we’ll always try to accommodate your changing needs, on occasions charges may apply.

I can't find the product I’m looking for on your website?

We have a massive range of products, not all shown on our website, please contact us directly to discuss your requirement on info@vent-store.com.

How do I place an order?

You have the options of placing your order via the website, by e-mail or by phone.

What are the shipping costs?

Shipping costs and breakdown can be found here.

Can you deliver outside the UK & Ireland?

We currently do not offer this facility on our website however we can deliver throughout Europe. Contact us directly to discuss your requirement on info@vent-store.com.

What payment methods are available?

Currently you can pay by credit or debit card (mastercard, visa and Maestro).  Should you require an alternative payment please contact us for further information.

I have seen an error on your website – who should I contact?

If you’ve noticed an error on our website, please send us an email at info@vent-store.com.