Can I amend or cancel an order after it has been placed?
Yes, we’ll always try to accommodate your changing needs, on occasions charges may apply.
I can't find the product I’m looking for on your website?
We have a massive range of products, not all shown on our website, please contact us directly to discuss your requirement on info@vent-store.com.
How do I place an order?
You have the options of placing your order via the website, by e-mail or by phone.
What are the shipping costs?
Shipping costs and breakdown can be found here.
Can you deliver outside the UK & Ireland?
We currently do not offer this facility on our website however we can deliver throughout Europe. Contact us directly to discuss your requirement on info@vent-store.com.
What payment methods are available?
Currently you can pay by credit or debit card (mastercard, visa and Maestro). Should you require an alternative payment please contact us for further information.
I have seen an error on your website – who should I contact?
If you’ve noticed an error on our website, please send us an email at info@vent-store.com.
